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Policies and Shipping

100% SATISFACTION GUARANTEE

We stand behind everything we sell. If for any reason you are not satisfied with your purchase, simply return the item within 30 days and we'll replace it or give you a refund. Returns after 30 days will be applied to a store credit. Please read "Returns" below for more information.

SHIPPING

Shipping options offered for delivery:


Domestic Orders:

USPS First Class on Selected Items
USPS Priority Mail
Standard Ground

International Orders:

Airmail Letter Post: Orders up to 3.99 Pounds
Airmail Parcel Post: Orders over 4 Pounds


Note: Orders usually ship one business day after being placed. Special orders may take up to 5-7 business days to ship. If there is any delay with your shipment you will be notified within one business day.

Please note that some items may be subject to additional shipping and handling charges because of size or weight.

We ship outside of the Continental U.S., Please contact us for exact shipping costs if ordering from outside the Continental United States.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

IN-STORE PICKUP

Most orders will be ready within one business day. We are happy to accommodate quicker pickup times if you would kindly call us by phone to confirm the order prior to picking it up. Unless special arrangements are made in advance, orders need to be picked up within 10 days or a 10% restocking fee will be charged.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS

If there’s a problem with something you purchased from us, you can either bring it to our store or ship it back. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). If you elect to return an item, it must be received by Skagit Cycle Center within 30 days of the order being originally placed. All returned items must be in new and unused condition in original packaging. A 15% restocking fee will apply to all returns and exchanges. Please call (360) 757-7910 prior to returning items if you have any questions.

We will refund shipping costs on damaged or incorrect merchandise only. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)

Returns over $50 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you find great cycling products at competitive prices. We make every effort to maintain current, accurate prices in our on-line catalog, and strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.


mailto:info@skagitcyclecenter.com | Burlington: 1-360-757-7910 | Anacortes : 1-360-588-8776

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We make every effort to maintain current, accurate prices in our catalogThere is no gaurantee that any product listed on our website will be in stock when you arrive.