Our Policies
We will refund shipping costs on damaged or incorrect merchandise only. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Shipped returns must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail. Contact returns@skagitcycle.com
We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.
This website is intended to help you find great cycling products at
competitive prices.
We make every effort to maintain current, accurate prices in our on-line catalog,
and
strive for similar accuracy and timeliness with the other information we
offer here.
We appreciate your understanding should any of the prices or other
information provided
be incorrect and regret any inconvenience such mistakes may create.
Please bring any
errors you may find to our attention on your next visit or by calling or
sending us an e-mail.